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Cancellation Policy & Form

 

Cancellation Policy for Orders of Printed Books and Other Physical Goods

Consumers have a statutory right of cancellation. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (Article 13 German Civil Code [BGB]).



CANCELLATION POLICY

Right to Cancellation

You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must send us (Magellan GmbH & Co. KG, Laubanger 8, 96052 Bamberg, Germany, Phone +49 951 16098-200, Fax +49 951 16098-270, service@magellan-shop.com) a clear declaration (e.g. a letter sent by post, a fax, or an email) of your decision to cancel this contract. You can use the attached sample cancellation form; however, it is not mandatory.

In order to comply with the cancellation period, it is sufficient to send the notification of the exertion of the right of cancellation before the expiry of the cancellation period.

Consequences of Cancellation

If you cancel this contract, we must return to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you chose a type of delivery other than the cheapest standard delivery offered by us), without delay, and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless explicitly otherwise agreed with you; in no event will you be charged for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to any handling of the goods that is not necessary for testing the quality, characteristics and functionality of the goods.

- End of the legal cancellation policy-


Exclusion or Premature Expiry of the Cancellation Right

There is no right of cancellation for deliveries of audio or video recordings (e.g. CDs, music or video cassettes) or computer software in sealed packaging if the seal has been removed after delivery.

Furthermore, there is no right of cancellation for goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

 

Download Cancellation Form